The Communication Skills Workbook

Book Description

Self-Assessments, Exercises and Educational Handouts

The Communication Skills Workbook uses two powerful psychological tools designed to enhance communication skills: self-assessment and journaling. Participants will learn more about themselves as well as the impact of effective and ineffective communication patterns.

Each section of the book uses self-assessments, activities, journaling and educational handouts to explore:

• Active listening
• Nonverbal communication
• Communication skills
• Awareness and empathy skills
• Negotiation skills
   

Each section begins with a self-assessment that is easy to administer, score and interpret. Follow-up activities, journaling and educational handouts—all reproducible—help individuals discover their habitual, ineffective methods of communicating with others and explore new ways for enhancing interpersonal communications.